Frequently Asked Questions
Everything you need to know about your BURST experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 90-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 90 days for a full refund, no questions asked.
How does the subscription model work?
Our subscription ensures you never run out of essentials. We automatically ship replacement heads or products every 12 weeks at a discounted rate. You can pause, skip, or cancel your subscription at any time through your account dashboard.
Does my BURST device come with a warranty?
Yes, all BURST sonic toothbrushes and water flossers come with a lifetime warranty for active subscribers. If your device ever stops working, we will replace it for free.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment options including PayPal, Apple Pay, and Google Pay.
Are BURST products safe for sensitive teeth?
Absolutely. Our products are designed in collaboration with dental professionals to be gentle yet effective, featuring multi-speed settings and soft charcoal-infused bristles specifically for sensitive gums and teeth.